Technical Support Specialist

RELIANCE WORLDWIDE•Atlanta, GA

34d•Hybrid

About The Position

The Technical Sales Support’s job is primarily to provide technical assistance for customer inquiries, intercompany technical support and concerns and requests regarding products and services either by telephone and/or electronically.

Requirements

HS Diploma required
2+ years of experience in a technical sales support
Knowledge sufficient to discuss complex technical solutions with customers.
Must be proficient in Microsoft Office Programs including Word, Excel and Power Point
Need to possess strong interpersonal skills and the ability to communicate effectively with internal and external business partners.
Must work efficiently, independently with accuracy, maintain confidential information, exercise sound judgment, make accurate and timely decisions.
Have experience and the ability to multi-task and work independently in a fast paced environment, and have strong analytical and problem solving skills.
Ability to offer prompt, effective support to warehouse, plant and corporate office environments.

Nice To Haves

some college preferred

Responsibilities

Serves as a technical contact for all channels and regions
Work with Sales, Marketing, Quality Control, and Engineering regarding customer input and product issues
Respond promptly to customer inquiries via phone and email
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle inquiries regarding pricing, product availability and complaints
Process orders of all types
Process Warranty and Courtesy Replacement orders
Record customer calls and emails into our Salesforce (CRM) system pertaining to inquiries, comments, and complaints
Record details of actions taken
Communicate and coordinate with our Internal Sales Representatives (ISR)
Communicate directly with our Manufactures Rep Agencies
Assist in product set up spreadsheets for all channels
Other duties as required