MyVU Technical Support Specialist Opportunities

Veterans United • Columbia, MO

2d

About The Position

As a Technical Support Specialist, you will be the go-to expert for the borrower portal and a trusted resource for both borrowers and internal loan teams. You will assist Veterans in navigating important tools during their homebuying journey, including portal enrollment, document uploads, and signing. Patience, empathy, and clear communication are essential, especially when supporting borrowers who may be new to online systems. While you will answer general questions about the VA loan process, you must operate within company and legal guidelines, meaning you will not take loan applications or discuss loan terms. Your support ensures a smooth, accessible, and stress-free process for all involved. Please note that this is for future opportunities on the MyVU Technical Support Team, as there is no current opening. The ideal candidate is available to work full-time and has evening availability past 5pm.

Requirements

• Strong attention to detail and takes pride in getting things right.
• Multitasking comes naturally, and can stay focused in a fast-paced, results-driven environment.
• Providing excellent customer service is second nature, even in challenging situations.
• Communicates clearly and confidently, both verbally and in writing.
• Enjoys problem-solving and can think analytically when troubleshooting issues.
• Works well on a team and values collaboration.
• Shows up consistently and can be counted on to get the job done.
• Available to work full-time and has evening availability past 5pm.

Nice To Haves

• Experience with CRM systems
• Experience with Encompass
• Experience with Outlook
• Experience with MyVU
• Supporting users across PC, Mac, Android, Apple, or Linux systems
• At least 6 months of customer service experience

Responsibilities

• Serving as the first point of contact for borrowers who need technical help, supporting them over the phone and via email with care and professionalism.
• Guiding borrowers through portal enrollment, login issues, document uploads, document signing, and locating payment information.
• Answering general questions about the VA loan process while following guidelines that prohibit discussing loan terms.
• Troubleshooting technical issues and escalating system or portal concerns to the appropriate teams when needed.
• Keeping detailed notes and tracking issues to ensure accurate follow-up and resolution.
• Partnering with internal loan teams to support borrowers and improve the overall experience.
• Pitching in wherever needed (excluding licensed tasks) to help foster a supportive and collaborative team culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees