MyVU Technical Support Specialist Opportunities

Veterans United Home Loans•Columbia, MO

About The Position

Whether you come from a background in customer service, technical support, help desk work, or a related field, you can be successful in this role. We don’t require a specific degree or experience, but we’re looking for translatable skills and relevant expertise. We will provide you with the training and development opportunities needed to build a career here! As a Technical Support Specialist, you’ll be the go-to expert for our borrower portal and a trusted resource for both borrowers and internal loan teams. You’ll help Veterans navigate important tools during their homebuying journey, from enrolling in the portal to uploading and signing documents. Patience, empathy, and clear communication are key, especially when supporting borrowers who may be new to online systems. While you’ll answer general questions about the VA loan process, you’ll always operate within company and legal guidelines, which means you won’t take loan applications or discuss loan terms. Your support helps keep the process smooth, accessible, and stress-free for everyone involved. Please note that we are gathering awesome candidates for future opportunities on the MyVU Technical Support Team. We do not currently have an opening. The ideal candidate is available to work full-time and has evening availability past 5pm.

Requirements

Strong attention to detail and take pride in getting things right.
Multitasking comes naturally and can stay focused in a fast-paced, results-driven environment.
Providing excellent customer service, even in challenging situations.
Communicate clearly and confidently, both verbally and in writing.
Enjoy problem-solving and can think analytically when troubleshooting issues.
Work well on a team and value collaboration.
Show up consistently and can be counted on to get the job done.
Translatable skills and relevant expertise (no specific degree or experience required).

Nice To Haves

Experience with CRM systems.
Experience with Encompass.
Experience with Outlook.
Experience with MyVU.
Experience supporting users across PC, Mac, Android, Apple, or Linux systems.
At least 6 months of customer service experience.

Responsibilities

Serving as the first point of contact for borrowers who need technical help, supporting them over the phone and via email with care and professionalism.
Guiding borrowers through portal enrollment, login issues, document uploads, document signing, and locating payment information.
Answering general questions about the VA loan process while following guidelines that prohibit discussing loan terms.
Troubleshooting technical issues and escalating system or portal concerns to the appropriate teams when needed.
Keeping detailed notes and tracking issues to ensure accurate follow-up and resolution.
Partnering with internal loan teams to support borrowers and improve the overall experience.
Pitching in wherever needed (excluding licensed tasks) to help foster a supportive and collaborative team culture.