Technical Support Specialist

Coreforce•Atlanta, GA

1d•$21 - $22•Onsite

About The Position

Apply today to join Coreforce, where your Technical Support expertise makes a real impact. Join Our Team as a Technical Support Specialist Company: Coreforce Location: Atlanta, GA (Onsite) Job Type: Full-time Salary: Based on Experience Company Overview: Coreforce is an innovative technology company providing public safety organizations a comprehensive technology suite from dispatch to the courtroom. Coreforce delivers integrated technology designed to support public safety entities, regardless of organizational size. Our products - body cameras, in-car videos, mobile routers, and digital evidence systems- help public safety officers and first responders save lives, strengthen community trust, and enhance accountability. Technical Support Specialist - Build Your Career with Purpose Join Coreforce and use your technical skills to support innovative technology that strengthens communities.

Requirements

High school diploma or GED required.
1+ years of experience in technical support, help desk, or IT service environment.
Prior customer service or contact center experience.
Strong verbal and written communication skills with the ability to explain technical issues in plain language.
Familiarity with Windows OS, basic PC hardware, and general troubleshooting methods.
Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
Willingness and availability to work evenings, weekends, and participate in the on-call rotation as needed.

Nice To Haves

Working knowledge of LAN, WAN, and Wi-Fi networking concepts.
Basic understanding of Linux-based systems and command-line navigation is beneficial.
Experience with Zendesk or other ticketing systems preferred.
CompTIA Network+ or equivalent certification is a plus.

Responsibilities

Serve as the first point of contact for clients seeking technical support, delivering excellent customer service through professional, clear, and empathetic communication.
Resolve Tier 1 support issues via phone, chat, email, and remote desktop tools, using internal knowledge bases and standard operating procedures.
Troubleshoot and resolve issues related to Coreforce applications and hardware, including Polaris, Rocket, EOS devices and accessories.
Perform basic network and connectivity troubleshooting (LAN/WAN/Wi-Fi) and assist with simple configurations when needed.
Accurately document all customer interactions, issue details, troubleshooting steps, and resolutions in the Zendesk ticketing system.
Perform other related duties by management.
Escalate complex or unresolved issues to Tier 2/3 support, providing detailed case notes and full context for efficient handoff.
Educate users on system functionality, product usage, and best practices to reduce repeat incidents and improve user experience.
Proactively identify patterns in support requests and contribute feedback to improve internal documentation and processes.
Participate in scheduled on-call rotation to support after-hours client needs.
Arrive on time for scheduled shifts, remain fully engaged during working hours, and maintain reliable attendance.
Perform additional support tasks and responsibilities as assigned by the Call Center Manager, Management, or Tier 2/3 support team.