Technical Support Specialist
About The Position
Euclid Chemical is currently seeking a Technical Support Specialist to join our team at our Cleveland Campus. This role provides technical support for Euclid Chemical construction products to distributor, contractor, and residential customers, as well as internal sales and marketing staff and design professionals. This role supports customers by phone and electronic communication, participates in customer sales training, and assists with the development of new products and technical sales tools. The Technical Support Specialist is expected to provide high-quality service and support to both internal and external customers. This role also requires a strong commitment to continuous learning in product knowledge and industry experience.
Requirements
- Associate degree or equivalent industry experience
- Previous call center support experience or experience in a related field
- Proficient in Microsoft Office Suite
- SAP knowledge or acumen to learn
- Excellent communication and listening skills
- Ability to manage multiple priorities and tasks with a sense of urgency
- Effective team player
- Self-motivated and quick learner
- Dedication to customer service and support
- Ability to travel occasionally
Nice To Haves
- Construction and/or concrete knowledge preferred
- Multi-language capabilities is a plus
Responsibilities
- Provide and track front-line telephone and electronic service and support for Euclid Chemical construction products
- Schedule and manage telephone support coverage with other Technical Support Specialists, Product Managers, and marketing staff
- Assist in the development of technical support tools such as product comparative guides, brochures, sell sheets, certification letters, website content, etc.
- Assist with product troubleshooting by proactively coordinating testing and analysis activities between sales representatives, customers, R&D/product development, customer service, and operations.
- Collaborate and interact with multiple internal departments and teams
- Maintain electronic product technical files
- Help plan and deliver product training and demonstrations for internal and external customers
- Travel occasionally to construction job sites or customer locations to provide product support
Benefits
- Medical, Dental and Vision coverage
- Life Insurance, Disability, Parental Leave
- 401k with company match
- Defined benefit pension plan
- Generous vacation and holiday time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
