MyVU Technical Support Specialist Opportunities

Veterans United Home Loans • Columbia, MO

50d • Onsite

About The Position

As a MyVU Technical Support Specialist, you'll help borrowers get the most out of their MyVU experience by answering questions, troubleshooting common issues, and providing friendly support along the way. You'll serve as a trusted resource for borrowers, helping them confidently navigate our tools and stay connected throughout their homebuying journey. While you'll help borrowers navigate questions related to MyVU, success in this role comes from patience, communication, and problem-solving. This role is a great fit for someone who enjoys helping people, learning new systems, and building experience in a customer-focused environment. We don't currently have any openings for this role, but we're always happy to connect with candidates interested in future opportunities. Please note that most positions require schedules outside of the traditional Monday through Friday, 9:00 am to 5:00 pm hours. This opportunity is an in-seat position in Columbia, Missouri.

Requirements

• Strong communication skills
• Willingness to learn
• Passion for helping others
• Strong attention to detail
• Ability to multitask
• Ability to stay focused in a fast-paced, results-driven environment
• Excellent customer service skills, even in challenging situations
• Clear and confident communication, both verbally and in writing
• Problem-solving skills
• Analytical thinking
• Ability to work well on a team and value collaboration
• Consistency and reliability in getting the job done

Nice To Haves

• Previous technical support experience
• Specialized background
• Experience with CRM systems
• Experience with Encompass
• Experience with Outlook
• Experience with MyVU
• Experience supporting users across PC, Mac, Android, Apple, or Linux systems
• At least 6 months of customer service experience

Responsibilities

• Serving as the first point of contact for borrowers who need technical help, supporting them over the phone and via email with care and professionalism.
• Guiding borrowers through portal enrollment, login issues, document uploads, document signing, and locating payment information.
• Answering general questions about the VA loan process while following guidelines that prohibit discussing loan terms.
• Troubleshooting technical issues and escalating system or portal concerns to the appropriate teams when needed.
• Keeping detailed notes and tracking issues to ensure accurate follow-up and resolution.
• Partnering with internal loan teams to support borrowers and improve the overall experience.
• Pitching in wherever needed (excluding licensed tasks) to help foster a supportive and collaborative team culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed