Technical Support Specialist - Tissue/Histology

Roche•Indianapolis, IN

28d•$60,300 - $112,100•Remote

About The Position

As a Technical Support Specialist on the Tissue/Histology team, you serve as the primary support liaison between Roche and our customers, as well as serve as a technical resource for internal sales and marketing partners. You will be responsible for providing phone support and managing the resolution of complex technical issues involving laboratory equipment usage, software, and diagnostic applications for Roche Tissue Diagnostics products. You will be responsible for tracking and maintaining records in accordance with Roche Quality and FDA requirements. In addition to technical problem resolution, the technical support specialist is also responsible for the overall success of the company through interactions that develop and promote loyal business relationships.

Requirements

Minimum Associate’s degree in Medical Technology, Histotechnology, Biomedical Engineering, Molecular/Biology/Chemistry, or similar.
At least 2+ years of experience working in this or a similar role.
Customer service focus with strong verbal, written, and interpersonal communication skills.
Industry knowledge of clinical laboratory topics.

Nice To Haves

Bachelor of Science.
ASCP certification.

Responsibilities

Provide phone support and manage the resolution of complex technical issues involving laboratory equipment usage, software, and diagnostic applications for Roche Tissue Diagnostics products.
Serve as the primary support liaison between Roche and our customers.
Serve as a technical resource for internal sales and marketing partners.
Track and maintain records in accordance with Roche Quality and FDA requirements.
Develop and promote loyal business relationships with customers.