Technical Support Specialist Level 1

Centric Software • Campbell, CA

8h • Remote

About The Position

Centric Software is hiring a Technical Support Specialist Level 1 to coordinate technical projects and support customer-related activities. The role works with Support and Cloud Operations teams on cloud upgrades, software patches, and system maintenance, while keeping customers informed about maintenance windows, security updates, and product enhancements. It also involves tracking project timelines and deliverables, coordinating across departments, contributing to process improvements and documentation, and participating in structured training to build technical and product expertise.

The position offers exposure to Centric PLM, cloud infrastructure, SaaS operations, enterprise client communications, and cross-functional teamwork across time zones. Candidates who demonstrate strong performance, engagement, and product understanding may be offered a full-time role. The posting describes the position as a growth opportunity with potential paths into Technical Support, Customer Success, Professional Services, Consulting, Pre-Sales, and related areas.

Requirements

• Strong written and verbal communication skills.
• Organized and detail-oriented, with the ability to manage multiple priorities.
• Curious, adaptable, and eager to grow in a technical environment.
• Basic understanding of or interest in SaaS, enterprise software, or cloud platforms.
• Comfortable working independently in a remote setting.
• Located in the U.S. or Canada; one hire is ideally on the East Coast and one in the Mountain or Pacific time zones.

Responsibilities

• Coordinate cloud upgrades, software patch rollouts, and system maintenance with Support and Cloud Operations teams.
• Communicate proactively with customers about maintenance windows, security updates, and product enhancements.
• Track and manage technical project timelines and deliverables using internal tools such as JIRA.
• Serve as a liaison between departments to support smooth, on-time project execution.
• Assist with internal process improvements and documentation.
• Participate in structured training to develop technical knowledge and product expertise.
• Support project managers with customer-related activities and planning.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed