Technical Support Specialist Level 1

Centric Software • Campbell, CA

2d • Remote

About The Position

Centric Software is seeking a Technical Support Specialist Level 1 to coordinate software and cloud operations work, communicate with customers, and support project managers. The role involves collaborating with Support and Cloud Operations teams on upgrades, patches, and maintenance, while tracking timelines and deliverables and helping improve internal processes. The position also includes structured training to build technical and product knowledge. Strong performers may be offered a full-time role as a Technical Support Specialist (Level 1), with potential long-term career paths in Pre-Sales, Professional Services, Consulting, Customer Success, and other areas. The role is suited to someone in the U.S. or Canada who is comfortable working independently in a remote setting; one hire is ideally on the East Coast and one in the Mountain or Pacific time zones.

Requirements

• Strong written and verbal communication skills.
• Organized and detail-oriented, with the ability to manage multiple priorities.
• Curious, adaptable, and eager to grow in a technical environment.
• Basic understanding of or interest in SaaS, enterprise software, or cloud platforms.
• Comfortable working independently in a remote setting.
• Located in the U.S. or Canada.

Nice To Haves

• Location on the East Coast, or in a Mountain or Pacific time zone, is ideal for one of the hires.

Responsibilities

• Coordinate cloud upgrades, software patch rollouts, and system maintenance with Support and Cloud Operations teams.
• Proactively communicate with customers about maintenance windows, security updates, and product enhancements.
• Track and manage technical project timelines and deliverables using internal tools such as JIRA.
• Serve as a liaison between departments to support smooth, on-time project execution.
• Assist with internal process improvements and documentation.
• Participate in structured training to develop technical knowledge and product expertise.
• Support project managers with customer-related activities and planning.

Benefits

• Exposure to Centric PLM, described as the #1 global PLM software.
• Exposure to cloud infrastructure, SaaS operations, and enterprise client communications.
• Hands-on experience in technical coordination and project support.
• Collaboration with cross-functional teams across time zones.
• Potential growth paths into Technical Support, Customer Success, Professional Services, Consulting, Pre-Sales, and other areas.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed