Technical Support Specialist III, IT/Network

Fulton Schools•Atlanta, GA

12d•Onsite

About The Position

The Technical Support Specialist III, for Building, Operations and Network Design devises and maintains data cabling installation and support standards for FCS schools and facilities.

Requirements

Associate's Degree in Electronics or equivalent electronics training or In lieu of degree, will consider 2 years of related experience per year of college (4 years)
Minimum of 5 years of experience in computer technical support required
Must be skilled in fiber optic and twisted pair copper cable installation, termination, testing and repair
Knowledge of and experience with Microsoft Operating Systems and MS Office
Ability to use hand tools and test equipment
Electro-mechanical troubleshooting skills
Software diagnostic skills
Must be able to understand and follow directions both written and verbal
Good communication skills both verbal and written
Must possess a valid Georgia driver license

Nice To Haves

A+ certification preferred
Must be able to gain vendor certifications for items maintained

Responsibilities

Conducts analysis of data network wiring needs and makes installation recommendations
Attends all facilities meetings to define and enforce IOT device standards (vendor and OAC calls)
Manages endpoint and structured cabling vendors
Installs, tests and maintains local area network cabling systems throughout the District
Cables portable classrooms
Maintains an inventory of cabling supplies used for quick response to cabling requests as well as maintains parts inventory and order replacement parts
Installs conduit as needed
Troubleshoots network cabling problems
Installs data racks and other hardware in network rooms
Creates “Outside plan” network installations (network cabinet design for LAN, WAN, extension, etc)
Performs hardware upgrades when necessary
Creates data center cabling design
Performs cable patching, patch panel management
Setups and configures electronic equipment
Operates and maintains a service vehicle
Maintains required technical certifications
Attends training classes as required
Manages wireless access points
Troubleshoots, manages, and programs telephones, camera/security, and intercoms
Manages renovation additions and new builds
Manages indoor/outdoor digital signage
Works in concert with architects and project managers/contractors
Performs other duties as assigned by the appropriate administrator