IT Network Support

Parsons•New York City, NY

11d

About The Position

Parsons is looking for a talented IT Network Support to join our team! This role is ideal for someone starting their career in IT who is excited to learn, grow, and contribute to a modern, cloud-first IT environment. The position focuses on providing excellent user support, assisting with day-to-day IT operations, and learning from more experienced team members. The ideal candidate will demonstrate initiative, a willingness to take ownership of tasks, and a commitment to delivering high-quality service. This position is part of our Critical Infrastructure team. For more than 80 years, our experts have designed and delivered the critical infrastructure that connects and protects communities around the world. We work in collaborative teams, both within the company and with our partners and customers, to plan, design, build, and modernize infrastructure. We take special pride in projects and solutions that improve communities as well as people’s quality of life by promoting economic growth, enhancing mobility, and increasing sustainability and resiliency. Powered by our people, we provide the imagination necessary to support our customers’ visions—and to help them see what's next!

Requirements

2+ years of IT support experience or equivalent coursework/internship experience.
Basic knowledge of Windows 11 and Microsoft 365 (Teams, SharePoint, Exchange).
Familiarity with IT ticketing systems like Zendesk or similar platforms.
Strong organizational skills and the ability to prioritize tasks effectively.
A willingness to learn new technologies and grow within the team.

Nice To Haves

Exposure to Cisco Meraki systems or similar networking tools.
Basic understanding of endpoint management tools like Microsoft Intune.
Familiarity with iOS device setup and management.
Relevant IT certifications (e.g., CompTIA IT Fundamentals+, Microsoft MS-900).

Responsibilities

Provide Tier 1 support for IT systems, including: Windows 11 environments and Dell laptops.
Cisco Meraki infrastructure (basic troubleshooting of switches, wireless access points, etc.).
Microsoft 365 services: Teams, SharePoint, Exchange Online, and Intune MDM.
iOS device setup and management using Apple Business Manager.
Assist with monitoring IT systems and escalating issues to Level 2 support or senior team members as needed.
Support ticket resolution through Zendesk or similar platforms, ensuring timely responses and accurate documentation.
Help maintain IT documentation, Standard Operating Procedures (SOPs), and knowledge base articles.
Perform basic asset management and inventory tracking.
Promote security best practices and assist with endpoint management.
Participate in training opportunities to develop technical skills and knowledge.