Technical Support Specialist I - Control 4

Resideo • Irving, TX

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About The Position

Reporting to a Technical Support Supervisor, the Technical Support Specialist serves as a technical resource for Control4 customers in the custom electronics industry. The role provides installation guidance, configuration support, troubleshooting, technical inquiry support, and service assistance for Control4 products and a broad portfolio of more than 100 brands and solutions. It requires at least two years of Control4 installation and programming experience, strong problem-solving skills, adaptability, and a commitment to helping industry professionals resolve complex technical issues.

The specialist also provides basic support for more than 80 third-party brands and Tier-1 support for ADI and Snap One’s 20-plus exclusive brands and solutions. Supported technologies span audio/video distribution and home theater, commercial audio, displays and digital signage, streaming, surveillance and security, HVAC and lighting control, automation, video conferencing, power management, structured wiring, and custom mounts. The role contributes to technical documentation, product return processing, beta testing, and team training.

Requirements

• At least 2 years of professional experience installing and/or programming Control4 products.
• Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio/video, and other technology solutions.
• Experience troubleshooting across multiple product categories and technologies.
• Experience with IoT, audio/video, networking, home automation, and surveillance technologies.
• Demonstrated problem-solving ability and capacity to learn and apply new technical concepts quickly.
• Exceptional spoken and written English communication skills and a customer-first mindset.

Nice To Haves

• Control4 Automation Programmer certification or Control4 Certified Technician certification.
• Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups.
• Experience with ADI exclusive-brand products and platforms such as OvrC, Luma, Binary, WattBox, and Clare.
• Experience with commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions.
• Experience with specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions.

Responsibilities

• Serve as a primary technical resource for Control4 customers, supporting installation, configuration, troubleshooting, and product returns.
• Provide basic support for more than 80 third-party brands, including brands with limited or no formal training.
• Provide Tier-1 support for ADI and Snap One’s 20-plus exclusive brands and solutions.
• Manage and resolve complex technical issues across diverse products, brands, and technology categories.
• Create and maintain technical documentation, including troubleshooting guides, configuration procedures, and knowledge base articles.
• Process product returns while following technical verification protocols.
• Participate in beta testing new products and solutions and provide actionable feedback to product teams.
• Contribute to team training by sharing knowledge and techniques.

Benefits

• Competitive salary and comprehensive benefits package.
• Opportunities for professional development and career advancement.
• Collaborative work environment with access to cutting-edge technology.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed