Technical Suppt Specialist I

Remitly•Dayton, OH

9d•$44,500 - $74,100•Hybrid

About The Position

This is an entry-level IT support role focused on providing technical assistance to end users under supervision. You will help install, configure, and troubleshoot desktop systems, workstations, and basic network issues, while developing practical skills across a range of technologies. The team provides frontline technology support to ensure colleagues can work efficiently and effectively. They collaborate closely, share knowledge, and focus on delivering reliable, responsive desktop and infrastructure support across the business.

Requirements

Foundational knowledge of computer hardware and software gained through education, certification, or equivalent work experience
Experience or familiarity with hardware and software installation and troubleshooting
Basic understanding of software monitoring tools and backup procedures
Strong problem-solving and organizational skills
Ability to work effectively with guidance and follow documented processes
Willingness to travel up to 25% as required

Nice To Haves

Technology certifications such as A+ are beneficial

Responsibilities

Support the resolution of end-user desktop issues, including hardware, software, and printer configuration
Install software, hardware peripherals, and support desktop upgrades and rollouts
Perform daily backup procedures and follow established support processes
Liaise with third-party software and hardware vendors to support issue resolution
Monitor and troubleshoot IT infrastructure issues using software and hardware monitoring tools
Provide technical setup and on-site support at selected trade shows, including periodic travel
Assist with troubleshooting across hardware, software, telecommunications, and business applications
Carry out other related duties as assigned