Technical Product Suppt Specialist - Electrical

Grainger Businesses • Lake Forest, IL

1d • $25 - $37 • Remote

About The Position

We are hiring a Technical Product Support (TPS) Specialist for our electrical product support team. In this specialized role you will assist our customers by telephone by selecting the right product, providing post-sales support, and answering product application and troubleshooting questions for a large range of Grainger products.

Requirements

• 7+ years of relevant job experience or hands-on field experience, installation, maintenance, troubleshooting and repair of electrical or lighting systems, wiring, and controls.
• Experience with Industrial Controls and Automation.
• Proficiency in computer use and ability to navigate different applications at the same time with multiple screens/ dual monitors.

Responsibilities

• Communicate with external customers such as end-users, maintenance technicians and contractors and internal customers including parts and sourcing specialists, sales, and store team members.
• Provide excellent technical product support by telephone while using multiple computer programs and applications at the same time to identify a solution and to document the conversation, including navigate websites, conduct web searches, or conduct product searches using Grainger online catalog.
• Follow established processes and published schedule when customer need is greatest to help ensure we can support our customers and exceed customer expectations
• Use industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells.
• Capture and forward feedback product teams about products based on interaction with customers and field team members.

Benefits

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
• 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date)
• 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts
• Tuition reimbursement
• Student loan refinancing
• Free access to financial counseling, education, and tools.
• Maternity support programs
• Nursing benefits
• Up to 14 weeks paid leave for birth parents
• Up to 4 weeks paid leave for non-birth parents.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed