Product Specialist - Technical Support

Snap-on Inc•Philadelphia, PA

21h•Remote

About The Position

Provide installation and technical support for the most complex Snap-on products to internal and external customers including troubleshooting, documentation and training for assigned product line. Remote work in the Philadelphia, PA area. Travel is about 60-80% of the role.

Requirements

Associate degree in related field with 1-3 years of experience or equivalent work experience
1-5 years of field service or technical support experience
Basic mechanical ability and basic equipment repair skills
Strong problem-solving skills with the ability to work independently
Customer focused
Ability to learn a broad range of products across multiple product lines
Proficiency with Windows operating systems, as well as Ofiice 365, experience in using Service Ticket systems
Ability to add PCs to a network and troubleshoot basic PC problems
Excellent communication skills - both verbal and written, including technical writing skills
Presentation skills with prior training experience
Demonstrated organizational skills, leadership ability, project coordination capabilities
Demonstrated ability to work cross-functionally
Must be able to pass background check to gain access to military and government facilities

Nice To Haves

A Bachelor's degree preferred

Responsibilities

Provide implementation, customer training, and ongoing troubleshooting and maintenance for Snap-on Tool Control systems.
Make recommendations to improve and enhance products and work with internal and external sources to resolve problems.
Support and install new product implementation by working closely with Engineering and Sales personnel as products are developed and provided to Client.
Document incoming calls.
Develop and maintain information databases as required and utilize data to prepare for service calls.
Coordinate service activities on assigned products.
Act as a resource for others as needed.
Keep abreast with changing industry standards and emerging technology.
Participate in special projects as needed.
Follow company policies and procedures.
Travel to customer facilities including overnight domestic travel.
Other duties as assigned.