Specialist 3, Technical Product Sales Support

Comcast•Philadelphia, PA

6d•Onsite

About The Position

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Be at the center of driving growth and subscriber impact by joining the our MDU Growth team. The vision of the this team is to lead the company in delivering near and long-term growth for Residential Sales. In this highly visible role, you will be a force-multiplier in the residential space, specializing in the multi-family "MDU" segment. As an iMDU Account Executive, your primary mission is to support our regions, and their leaders, grow market share by renewing high return, high profit bulk “amenity” opportunities and optimizing other contract administrative activities based on field needs. The iMDU AE is an introductory sales position that works with C-suite decision-makers in the multifamily industry. Clientele for this role include property owners, managers, and others who own, manage and represent properties such as apartments, townhomes, condominiums, and other real-estate. iMDU AE partners with various stakeholders to execute long-term contracts that enable Comcast to provide Video, Internet, Voice, Xfinity Home and Mobile services to on-site residents long-term.

Requirements

Adaptability
Billing
Customer Satisfaction
Problem Solving
Project Management
Salesforce Platform
Solutions Selling
5-7 Years Relevant Work Experience

Responsibilities

Negotiates with building managers, owners, attorneys, developers and others to execute long term agreements for “Bulk” also known as “amenity” Xfinity services.
Negotiates and executes right-of-entry agreements and amendments that enable Comcast to extend its service options onto private property via right-of-entry contracts, which in turn allow on-site residents to subscribe to Video, Internet, Voice, Xfinity Home, Xfinity Mobile and other advanced services.
iMDU AE’s are expected to learn all facets of role including, but not limited to: contract negotiation techniques, presentation skills, tools, processes & policies that are related to the role.
Manages contracts including renewals and reviews all associated documentation for accuracy.
Reviews assigned territory to ensure all customers are contacted on a prescribed, periodic basis.
Establishes and manages to critical dates required for on time completion, product activations and evaluates impact of change
Identifies and manages risks, issues, and gaps that could impact timelines, goals, and manages mitigation plans for installation of services.
Collaborates with various levels of sales, operations, engineering, and other functional groups to ensure orders flow appropriately and accurately through completion.
Reviews sales contracts and validates services with customers to ensure accuracy of product orders.
Provides guidance to other team members on matters of process, procedure, and organizational compliance; proactively identifies opportunities for improvement in processes and procedures and recommends solutions.
Consistently meets or exceeds organizational scorecard, productivity and quality metrics.
May be focused on the delivery of standard product offerings
May develop standards, processes, and procedures utilized by members of the team including trialing new product support as well as systems/tools rollouts.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) as necessary.
Other duties and responsibilities as assigned.
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.