Technical Support Specialist I-II
About The Position
RJM Construction, founded on the principle of client service, is a Twin Cities-based company with over 150 staff members and an annual construction volume of $256 million. They specialize in community, healthcare, corporate, and multifamily projects across Minnesota and neighboring states, offering general contracting, construction management, design-build, and preconstruction services. This role provides first-line remote and onsite technical support to team members via phone, chat, and ticketing systems. The specialist will manage incidents and requests according to defined SLAs, document troubleshooting steps, and escalate issues when necessary. The position also involves participating in major incidents and providing walk-up, deskside, and field support.
Requirements
- Associate’s degree in Computer Science or Information Systems; or technical diploma/equivalent business experience.
- A curious and analytical approach to problem-solving.
- 2+ years' experience providing technical helpdesk support in a professional setting.
- Familiarity with Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.).
- Experience supporting Windows 11, Mac, and iOS operating systems, printers and audio video devices and peripherals.
- Experience with ITSM ticketing systems with SLAs.
- Basic networking (wired/wireless LAN), VTC setup/support.
- Hardware installations/imaging; excellent technical knowledge of computer hardware.
- Active Directory user account management.
- A customer-first mindset with strong communication and relationship-building skills.
- Self-driven and willingness to learn.
- Ability to work independently.
- Strong written and verbal communication across technical and non-technical users.
- Ability to prioritize multiple tasks, attention to detail, and work under pressure in fast-paced environment.
- Solid problem-solving and time management skills; highly organized.
Nice To Haves
- A+ (desired).
- Network+ (desired).
- Basic understanding of ITIL (asset).
- Microsoft Certifications (desired)
- Azure, InTune, AutoPilot preferred, not required.
Responsibilities
- Provide friendly, knowledgeable technical support to staff across the organization.
- Assist with installation, configuration, and ongoing support of software, desktops, laptops, peripherals, and mobile devices (cell phone, tablet).
- Troubleshoot and resolve issues related to Microsoft 365, Windows, Mac, iOS, and more.
- Identify recurring technical issues and escalate when necessary.
- Manage and prioritize support tickets, ensuring resolution within established service standards.
- Collaborate with IT staff to research, test, and implement new technologies.
- Participate in IT-related projects that improve end user experience.
- Set up and support audio/video conferencing platforms.
- Perform basic network troubleshooting for LAN and Wireless.
- Support off-site locations including quarterly preventative maintenance of printers, computers, etc.
- Create and maintain knowledgebase articles and clear, concise documentation.
- Perform other duties as assigned.
Benefits
- Competitive pay ($51-73,600)
- Comprehensive benefits
- Medical, dental, and vision coverage
- Open PTO
- Retirement plan with employer match
- Voluntary benefits such as STD, LTD, life, critical illness, hospital indemnity, pet insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
