Technical Support Specialist

As a Technical Support Specialist team member at Airbyte, you will play a crucial role in ensuring the success and growth of the Technical Support Specialist team. Working closely with your teammates and various departments within the company, including engineering, product, sales, and user support, you will be responsible for providing exceptional technical support to customers who have implemented Airbyte. This will involve troubleshooting customer issues, maintaining documentation, collaborating with internal teams, and continuously seeking ways to improve the customer experience. With a minimum of 2 years of customer service or technical support experience, along with a strong technical background, you will have the opportunity to make a significant impact on the company's technical support operations.

• Support and maintain customers who have implemented Airbyte via email and video conference.
• Triage, escalate, and resolve customer issues in a professional and timely fashion.
• Work with API's, databases, cloud infrastructure, and SaaS tools to troubleshoot customer issues.
• Independently and collaboratively problem solve technical issues by thinking out of the box and using technical knowledge to test and work with customers to resolve issues.
• Assist in maintaining internal and external documentation.
• Assist and support sales teammates in their efforts to grow and expand the customer base.
• Collaborate with internal teams to ensure the customer voice is being heard.
• Always look for ways to improve the customer experience.
• Spearhead initiatives to fill organizational/support gaps and take on/own unique projects.
• Good technical background to understand technical issues.
• Ability to work autonomously as the first EU hire for support.
• Ability for multitasking and escalation.
• 2+ years of customer service or technical support experience.

• 2+ years of customer service or technical support experience
• Good technical background to understand technical issues
• Self-driven and ability to work autonomously
• Ability for multitasking and escalation

• Opportunity to have a big impact on the success and growth of the Technical Support Specialist team
• Work alongside a diverse range of teams including engineering, product, sales, and user support
• Provide world-class technical support to customers via email and video conference
• Troubleshoot customer issues using API's, databases, cloud infrastructure, and SaaS tools
• Collaborate with internal teams to ensure the customer voice is being heard
• Opportunity to spearhead initiatives and own unique projects
• Equal opportunity employer that values diversity and does not discriminate
• Commitment to providing reasonable accommodations for individuals with disabilities