Technical Support Specialist 1

Nissan Motor Corporation • Stanfield, AZ

1d • Hybrid

About The Position

We are currently looking for a Techline Support Specialist 1 to join our team in Smyrna, TN. You must be ASE Master automotive technician OR OEM certified automotive technician. A Day in the Life: Replies to TECH LINE cases via email or phone, and/or responds to Chat line from dealership service technicians and provides them with technical information on the diagnosis and repair of customer vehicles. Collects and documents technical information on new vehicle incidents requiring repairs; prepares reports regarding such incidents for further investigation by engineering staff. Contributes to building brand value and achieving enduring profitable growth.

Requirements

• Job Knowledge and Skill: Thorough knowledge of the maintenance and repair of Nissan and Infiniti vehicles; well-versed in use of technical service manuals and tools. Good interpersonal and communications skills.
• Experience: Three or more years of automotive retail repair experience, plus one or more years of directly related professional level experience.
• Education: AA degree preferred OR equivalent related college or technical courses, seminars and in-house classroom training. Certification as an ASE Master Technician (A1 through A8) OR OEM Master certification.
• Computer Skills: Knowledge of word processor, spreadsheet, other PC applications, etc. to output routine products with similar, non-creative formats. Typing speed of 30wpm or better.

Nice To Haves

• AA degree preferred OR equivalent related college or technical courses, seminars and in-house classroom training.

Responsibilities

• Provides help desk technical assistance and direction to dealership service technicians regarding vehicle maintenance, service or repair.
• Provides support consistent with brand values, profitability and cost reduction goals.
• Documents all cases with required information; searches database for similar and related matches; updates existing reports and closes out completed reports.
• Analyzes decisions from the customer’s viewpoint and recommends actions with the customer needs and values in mind.
• Provides feedback from dealership technicians regarding countermeasure procedures to various Nissan North America departments.
• Teams with people from other organizations, independent of borders (functions, regions and affiliates) to complete reporting requirements.
• As necessary, performs other related duties of which the above are representative.

Benefits

• Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree