Technical Support - Level 1
Future Tech Enterprise, Inc.•Valley Stream, NY
•Onsite
About The Position
Future Tech Enterprise, Inc. is looking to hire a Level 1 Technician to provide deskside IT support to our customer. This is a full-time, on-site position, in Valley Stream, NY - Long Island. Work hours are from 8:30a -4:00p, M-F.
Requirements
- 1–3 years of technical support experience (deskside preferred)
- 2+ years of customer service experience
- Strong knowledge of Windows OS and Chrome OS
- Experience using a ticketing system to manage support issues
- Valid driver’s license and access to a personal vehicle (local travel required)
Nice To Haves
- CompTIA A+ certification preferred
- Experience working in an education environment is a plus
Responsibilities
- Address support tickets in the ticketing system
- Provide technical support to school staff and students
- Support and troubleshoot Windows desktops and laptops
- Troubleshoot, optimize, and reimage Chromebooks
- Install and troubleshoot printers, scanners, and projectors
- Work collaboratively with other technicians and IT staff to maintain documentation
- Prioritize daily activities based on ticket urgency and administrative requests
- Assist with additional IT-related tasks and projects as needed
Benefits
- Medical
- Dental
- Vision Insurance
- 401k with company match
- PTO
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
