Technical Support Specialist
STOBER DRIVES INC•Maysville, KY
•Onsite
About The Position
The Specialist manages inbound customer inquiries and repair requests through shared inbox and phone channels, owning work that requires interpretation of product variations, nomenclature differences, and defined modification parameters. This role applies technical judgment to interpret requirements and execute service work within established rules and approved variation boundaries, ensuring accurate completion of complex service requests.
Requirements
- 4+ years of experience in technical support, industrial service, or a related field
- Strong understanding of industrial mechanical or electrical products
- Experience with product variations, nomenclature, or structured service systems
- Strong analytical and problem-solving skills
- Effective written and verbal communication skills
- Proficiency with Microsoft Office applications
Nice To Haves
- Experience with ERP systems such as SAP
- Experience with CRM platforms such as Microsoft Dynamics
Responsibilities
- Manage inbound customer inquiries and repair requests through shared inbox and phone channels
- Gather and interpret equipment data, service history, and request context to support technical evaluation and execution
- Interpret requests involving product variations, nomenclature differences, or incomplete or ambiguous information to define the appropriate service approach within established parameters
- Apply material variant (MV) numbers, nomenclature rules, product variation structures, and defined modification parameters to execute service work
- Generate quotes and supporting documentation for service requests involving product variations or approved modification conditions
- Execute service work requiring interpretation beyond serial-number level processing while remaining within established product and service parameters
- Progress assigned work through completion within defined service scope
- Escalate technical limitations, system-level issues, or validation requirements to Engineering with clear technical context and interpretation history
- Transfer work downstream with accurate definition of requirements, decisions made, and execution-ready information
- Perform other duties as assigned in support of departmental operations and evolving business needs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
