Technical Support & Solutions Specialist

Motive • Remote, Texas, United States, TX

3d • Remote

About The Position

Act as the primary technical point of contact for customers, handling inquiries with professionalism and ownership. Deliver best-in-class technical support and troubleshooting, resolving issues quickly and effectively within agreed SLA’s. Collaborate closely with Professional Services to plan and execute field upgrades or patches when needed. Engage with Product R&D teams for in-depth technical analysis and long-term solutions. Create and maintain clear, high-quality knowledge base articles for both internal and external audiences. Share your expertise by conducting informal training sessions and capturing lessons learned across teams. Stay up to date with industry trends, emerging technologies, and best practices. Actively contribute to the continuous improvement of our products, services, and internal processes.

Requirements

• A Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (certifications are a plus).
• Strong experience in software implementation, system integration, and technical support.
• Working knowledge of programming languages such as Java, Python, and SQL, as well as APIs and data integration tools.
• DBA Skills -MariaDB / Maxscale / Oracle EE / Oracle Golden Gate
• Excellent analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues.
• Clear and confident communication skills—able to explain technical topics to both technical and non-technical audiences; fluency in English.
• A proactive, customer-centric mindset with a proven ability to build long-term client relationships.
• Comfort working with complex business solutions and collaborating across multiple teams.

Nice To Haves

• Experience with Home Device Manager or IMPACT products is a strong plus.

Responsibilities

• Act as the primary technical point of contact for customers, handling inquiries with professionalism and ownership.
• Deliver best-in-class technical support and troubleshooting, resolving issues quickly and effectively within agreed SLA’s.
• Collaborate closely with Professional Services to plan and execute field upgrades or patches when needed.
• Engage with Product R&D teams for in-depth technical analysis and long-term solutions.
• Create and maintain clear, high-quality knowledge base articles for both internal and external audiences.
• Share your expertise by conducting informal training sessions and capturing lessons learned across teams.
• Stay up to date with industry trends, emerging technologies, and best practices.
• Actively contribute to the continuous improvement of our products, services, and internal processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level