CW Technical Support Services Intern (Spring 2027)

Blue Cross and Blue Shield of Louisiana • Baton Rouge, LA

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About The Position

We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with us. Residency in or relocation to Louisiana is preferred for all positions.

Requirements

• Junior or Senior level undergraduate or graduate student pursuing a degree in Information Technology, ISDS or a related field.
• Cumulative GPA: 3.0 preferred; 2.8 minimum cumulative GPA.
• Must have hardware and software troubleshooting skills.
• Must maintain complete confidentiality of information encountered.
• Must demonstrate effective oral and written communication abilities.
• Must demonstrate the ability to think analytically and present ideas professionally.
• Self-motivated, adaptable to a changing work environment and team-oriented.
• Must be able to work 20-25 hours per week during the Spring and Fall semesters; and up to 35 hours per week during the Summer.

Responsibilities

• Assists internal customers (users) with various hardware and software related technical issues and requests.
• Performs computer equipment moves / add / changes.
• Develops, manages and builds positive relationships. Partners with clients, peers, and other teams to ensure timely assistance and quality technical support to meet needs of clients.
• Accurately documents troubleshooting steps and work tasks within the Blue Cross ticketing system.

Benefits

• We want to ensure that our employees have a work environment that will optimize personal health and well-being.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern