Interpreter Services Administrative Support Intern - Spring 2027

International Rescue Committee • Charlottesville, VA

7d • Onsite

About The Position

The Interpreter Services Administrative Support Intern contributes to IRC’s Interpreter Services team, which connects public and private agencies in Charlottesville and Richmond with a pool of 70 contract interpreters. The program also provides interpretation and translation services to the wider IRC network, including IRC headquarters. The internship is for the Spring 2027 semester, is based in Charlottesville, Virginia, and requires 10 hours per week. It is unpaid and reports to the Senior Interpreter Services Specialist.

Requirements

• Currently pursuing an undergraduate or graduate degree, or be a recent graduate.
• Computer literacy in MS Windows and Office applications.
• Ability to learn a new database system quickly.
• Excellent communication skills and fluency in written and spoken English.
• Availability to distribute required hours across three or more workdays is strongly preferred.

Nice To Haves

• Experience working in customer service is preferred.

Responsibilities

• Attend an intern orientation.
• Monitor the Fluency Internet Interpreter Scheduling System and match interpreter requests with available interpreters as part of a team.
• Support and correspond with interpreters to assign and reschedule appointments.
• Provide customer support by answering emails and phone calls, editing and rescheduling appointments in Fluency, and following up as needed.
• Monitor occasional voicemail and phone calls, directing urgent calls to Interpreter Services staff when necessary.
• Provide technical support for Fluency, Microsoft Office products, and other communication platforms for interpreters and customers.
• Assist with evaluating and training new interpreter candidates, including administering language exams.
• Record hours and submit a completed monthly timesheet through IRC’s online Volunteer Dashboard.
• Contribute to ongoing and new projects, including coordinating customer agreements and improving operational guidelines, training, and program structures.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed