Interpreter Services Administrative Support Intern - Spring 2027

International Rescue Committee • Charlottesville, VA

5d

About The Position

The International Rescue Committee (IRC) is a humanitarian organization that responds to crises and supports people affected by conflict and disaster. The Interpreter Services program connects public and private agencies in Charlottesville and Richmond with a pool of 70 contract interpreters, and also provides interpretation and translation services across the global IRC network, including IRC headquarters.

The Interpreter Services Administrative Support Intern contributes to the program’s scheduling, customer support, interpreter coordination, and operational projects. This is an unpaid internship in Charlottesville, Virginia, for the Spring 2027 semester, requiring 10 hours per week. The intern reports to the Senior Interpreter Services Specialist.

Requirements

• Currently pursuing an undergraduate or graduate degree, or be a recent graduate.
• Computer literacy in MS Windows and Office applications, with the ability to learn a new database system quickly.
• Excellent communication skills and fluency in written and spoken English.

Nice To Haves

• Experience working in customer service.
• Availability to distribute required hours across three or more workdays.

Responsibilities

• Attend an intern orientation.
• Monitor the Fluency Internet Interpreter Scheduling System for interpreter requests and match requests with available interpreters.
• Support and correspond with interpreters to assign and reschedule appointments.
• Provide customer support by answering emails and phone calls, editing and rescheduling appointments in Fluency, and following up as needed.
• Monitor occasional voicemail and phone calls, directing urgent calls to Interpreter Services staff when necessary.
• Provide technical support for Fluency, Microsoft Office products, and other communication platforms used by interpreters and customers.
• Assist with evaluating and training new interpreter candidates, including administering language exams.
• Record hours and submit a completed monthly timesheet through the IRC’s online Volunteer Dashboard.
• Contribute to ongoing and new projects, including coordinating customer agreements and improving operational guidelines, trainings, and structures.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed