DIT_Technical Support Representative (ON)_2026

Connex Telecommunications Inc. • Hamilton, ON

9d • Hybrid

About The Position

Connex Telecommunications Inc. (DependableIT) is a growing outsourcing company focused on providing outstanding customer service and a supportive employee environment. We are seeking team members for our Technical Support team. As a Technical Support Representative, you will handle incoming calls from Internet, Digital Phone, and Cable TV subscribers, addressing and resolving their technical concerns. This involves guiding them through troubleshooting steps via phone or coordinating technician dispatches. The ideal candidate is eager for growth, committed to learning, and fosters a positive, respectful team environment. This role requires flexibility in scheduling, with shifts available Monday-Sunday between 7 am and 11:00 pm.

Requirements

• A Passion for helping people
• Stellar attendance and punctuality
• Minimum 1-year customer service experience preferred
• Ability to receive and implement ongoing feedback / coaching
• Exceptional customer service and interpersonal phone etiquette skills
• Comfortable with technology, the Internet, Windows, and competent typing skills
• Ability to successfully employ de-escalation strategies
• Strong oral/written communication skills
• Results oriented
• Motivated to be a consistent performer
• Flexibility in scheduling availability between 7am and 11:00pm Mon-Sun
• Legally able to work in Ontario, Canada
• Must not be convicted of a criminal offense for which a pardon has not been received
• Must have a reliable and consistent internet connection and be able to hard wire the provided work router and PC into their home network
• Must have an enclosed work area or private work area
• Must have a proper work desk and chair
• Must have adequate lighting

Nice To Haves

• English/French bilingual

Responsibilities

• Provide exceptional customer service and problem solving by responding to inbound calls
• Resolve technical issues associated with customer's internet connection, cable TV and digital phone
• Assist basic computer users who require guidance
• Actively listen, show empathy and patience in a non-scripted environment
• Work efficiently in a fast-paced, high-volume environment
• Adapt to change
• Multitask efficiently using several Windows applications simultaneously to verify customer information, determine the root cause of any issue and provide the proper resolution
• Achieve performance goals for call time, accuracy, quality, de-escalation, and customer satisfaction

Benefits

• An amazing team of coworkers and support staff
• A fun work culture that appreciates you
• Ongoing development and career advancement – We promote from within; advance your career through your actions!
• Performance based wage increases every 6 months
• Medical, Dental and Vision Benefits after 6 Months
• All training and equipment will be provided by Connex

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed