Temporary Part-Time Customer Support Representative On-Site

UNITY BPO•Albuquerque, NM

7h•Onsite

About The Position

UnityBPO is a healthcare support company dedicated to improving the patient experience. From our headquarters in Albuquerque, NM, we serve clients across the country. Our culture is built on respect, honesty, and growth. We provide ongoing training, support your pursuit of certifications, and offer real opportunities for career development—all while making a meaningful difference in healthcare every day. We are seeking a reliable and professional Temporary Part-Time Customer Support Representative to assist with incoming calls for our IT support company. This role is ideal for someone with strong communication skills who is comfortable following established procedures and documenting customer information accurately.

Requirements

Basic knowledge of PC operations and desktop applications.
Excellent verbal and written communication skills.
Ability to multitask and problem-solve in a fast-paced environment.
Ability to maintain and calm, professional demeanor in challenging situations.
Strong customer empathy, patience, and a commitment to provide high-quality service.
Excellent verbal communication skills.
Basic computer and data entry skills.
Strong attention to detail.
Ability to follow written procedures and scripts.
Dependable and punctual.

Nice To Haves

Customer service experience preferred but not required.

Responsibilities

Provide first-level customer service support.
Accurately document every call.
Deliver outstanding customer service through clear communication, patience, and empathy.
Answer incoming customer calls in a professional manner.
Follow a provided script to gather basic information from callers.
Create and document simple support tickets in our system.
Accurately record customer details and service requests.
Escalate calls as directed when necessary.
Maintain confidentiality and professionalism at all times.