Technical Support Representative Night shift
CGS Nexus
•Remote
About The Position
We are seeking an organized, efficient, and detail-oriented Technical Support Representative. The ideal candidate will possess strong technical expertise and the problem-solving skills necessary to provide effective support and maintenance.
Requirements
- Proven experience and knowledge in replacing, configuring, and setting up new hardware and software.
- Strong understanding of POS hardware (including all peripherals)
- Proficient in electronic troubleshooting at the board level, with capabilities to repair terminals, computers, and peripherals at the component level.
- Proficient in networking.
- Must have own equipment including dual monitors and a strong wired internet connection.
Responsibilities
- Provide comprehensive support, repair, and assistance to retail locations regarding POS software and hardware issues.
- Repair and maintain equipment, including Point of Sale terminals, scanners/scales, printers, drawers, monitors, keyboards, and computers, along with their relevant software.
- Assist in the setup and installation of new hardware and POS-related software.
- Perform troubleshooting on core system remote devices.
- Engage in various computer-related break-fix repairs as needed.
- Effectively manage time, prioritize tasks, and work independently while maintaining strong communication with store staff.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
