Technical Project Manager

iLOQ • Mocksville, NC

5d • Remote

About The Position

As a Technical Support Representative, you will play a critical role in supporting iLOQ's customers and sales teams across various industry verticals. You will manage support cases, resolve technical issues, document solutions, and escalate complex cases as needed, ensuring seamless support for our sustainable locking and access management product portfolio, including electromechanical locks, cylinders, and digital locking systems. This is a remote position, reporting directly to the Technical and Project Group Manager, with up to 5% annual travel expected.

Requirements

• Minimum 3 years of experience in a technical support, technical services, customer support, field support, or similar role supporting technical products.
• Strong understanding of modern mobile technologies, digitalization trends, and connected electromechanical solutions.
• Experience supporting customers across a variety of industries, market segments, or customer types.
• Proficiency in Microsoft Office, particularly PowerPoint.
• Exceptional customer service and communication skills, both written and verbal.
• A structured, detail-oriented mindset with strong troubleshooting and problem-solving abilities.
• A positive attitude and the ability to collaborate effectively across multiple departments and international teams.
• Strong analytical and time-management skills, with the ability to manage multiple priorities and complex support cases.
• Self-sufficient, organized, pragmatic, and proactive in your approach to work.

Nice To Haves

• Experience within industries such as access control, electronic security, smart locking, electromechanical locking, building technology, IoT devices, or comparable technical environments is highly desirable.
• Experience with mobile applications, Bluetooth-enabled devices, access control technologies, electronic security systems, electromechanical locking solutions, or similar technologies is desirable.
• Experience using ticketing or case management systems is an advantage, but not essential.

Responsibilities

• Respond to and resolve support tickets through the company's ticketing case management system.
• Resolve customer querie, document solutions, and escalate complex cases when needed.
• Provide basic product and software training for iLOQ's U.S. and Canadian sales teams, channel partners, and end users/customers.
• Collaborate with iLOQ's global technical teams to resolve customer issues and share best practices.
• Conduct software and hardware training sessions.
• Uphold iLOQ's core values and commitment to innovation.

Benefits

• Competitive compensation with excellent healthcare benefits and a 401(k) plan.
• Opportunities for personal and professional growth in an international company with strong Scandinavian roots and values.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed