Technical Support Representative, Specialist

Peraton•Home, CO

8d•$30,000 - $48,000•Hybrid

About The Position

Peraton is seeking to fill a critical role for a Technical Support Representative for our Loveland, CO office. This is a hybrid position. Act as the initial point of contact for all computer and system related concerns. Review incoming requests, both computer generated and verbal, sort and prioritize for proper action. Provides Tier I technical support for software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions. Installing and configuring hardware and software. Provide timely and accurate customer feedback. Uses automated information systems to analyze and troubleshoot issues. Resolves problems or escalates to senior technical support as necessary. Supports users by fulfilling individual requests for information and/or training in the utilization of the various software used within the company. Supporting the roll-out of new applications. Conducts technical research for source of information required in support of requests related to ongoing programs. Instruct users in the use of PCs and networks. Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem.

Requirements

US Citizenship
Must be able to obtain and maintain a Top Secret eligible clearance; Active federal background investigation with a T5 adjudication is preferred
Requires High School diploma
Requires 1 to 2 years of customer service experience
Good written and verbal communication
Must reside near Loveland, CO

Nice To Haves

Prior experience in technical support or a similar role
Demonstrated ability to work both independently and collaboratively with a team
Well-rounded working knowledge of IT concepts and best practices

Responsibilities

Act as the initial point of contact for all computer and system related concerns.
Review incoming requests, both computer generated and verbal, sort and prioritize for proper action.
Provides Tier I technical support for software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions.
Installing and configuring hardware and software.
Provide timely and accurate customer feedback.
Uses automated information systems to analyze and troubleshoot issues.
Resolves problems or escalates to senior technical support as necessary.
Supports users by fulfilling individual requests for information and/or training in the utilization of the various software used within the company.
Supporting the roll-out of new applications.
Conducts technical research for source of information required in support of requests related to ongoing programs.
Instruct users in the use of PCs and networks.
Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem.