Technical Support Representative, Specialist
About The Position
Peraton is seeking to fill a critical role for a Technical Support Representative for our Loveland, CO office. This is a hybrid position. Act as the initial point of contact for all computer and system related concerns. Review incoming requests, both computer generated and verbal, sort and prioritize for proper action Provides Tier I technical support for software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions Installing and configuring hardware and software Provide timely and accurate customer feedback Uses automated information systems to analyze and troubleshoot issues Resolves problems or escalates to senior technical support as necessary Supports users by fulfilling individual requests for information and/or training in the utilization of the various software used within the company Supporting the roll-out of new applications Conducts technical research for source of information required in support of requests related to ongoing programs Instruct users in the use of PCs and networks Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem
Requirements
- US Citizenship
- Must be able to obtain and maintain a Top Secret eligible clearance; Active federal background investigation with a T5 adjudication is preferred
- Requires High School diploma
- Requires 1 to 2 years of customer service experience
- Good written and verbal communication
- Must reside near Loveland, CO
Nice To Haves
- Prior experience in technical support or a similar role
- Demonstrated ability to work both independently and collaboratively with a team
- Well-rounded working knowledge of IT concepts and best practices
Responsibilities
- Act as the initial point of contact for all computer and system related concerns.
- Review incoming requests, both computer generated and verbal, sort and prioritize for proper action
- Provides Tier I technical support for software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions
- Installing and configuring hardware and software
- Provide timely and accurate customer feedback
- Uses automated information systems to analyze and troubleshoot issues
- Resolves problems or escalates to senior technical support as necessary
- Supports users by fulfilling individual requests for information and/or training in the utilization of the various software used within the company
- Supporting the roll-out of new applications
- Conducts technical research for source of information required in support of requests related to ongoing programs
- Instruct users in the use of PCs and networks
- Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem
Benefits
- Employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
