Technical Support Representative

VALD • Charlotte, NC

19h • Hybrid

About The Position

VALD is seeking a Technical Support Representative to join their team in a hybrid role, with the potential for fully remote work. The successful candidate will provide world-class support to VALD's expanding client base, working closely with product and success teams. This role requires becoming a product expert of the entire VALD suite, with comprehensive training provided. The representative will then utilize communication and client support expertise to deliver high-quality, timely support to clients globally.

Requirements

• Outstanding communication skills, both written and oral.
• A high degree of customer empathy.
• High level of attention to detail and a commitment to quality control.
• Strong problem-solving skills to troubleshoot issues efficiently and independently.
• Full working rights in the USA.
• No restrictions to travel to the VALD HQ in Australia for onboarding.
• Adaptable and willing to learn new skills and processes.
• A willingness to work closely with engineering staff to identify and improve existing support processes.
• Experience in a similar role technical / client support role.
• Availability to work an offset workweek, including weekends or non-standard hours.

Responsibilities

• Become a product expert across the entire VALD suite, knowing our systems inside-out.
• Provide top quality, timely support to our global customers across a range of products.
• Diagnose and resolve issues via phone and email.
• Liaise with the VALD team across the world to ensure customer needs are met.

Benefits

• The opportunity to work in a company that is redefining allied healthcare.
• Learn from a range of high-performing individuals and teams across a range of disciplines.
• Be part of a down-to-earth, inclusive and vibrant team.
• The latest equipment and remote setup to perform at your best.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed