Technical Support Representative II
About The Position
Canon U.S.A., Inc. in Lyndhurst, NJ is seeking a Technical Support Representative II (Representative, Tech Supt II). The Technical Support Representative II performs semi routine technical service customer support for Canon's broadcast and communication equipment and system products such as wiring and cabling. Using established company guidelines, provides on-site installation, preventative maintenance, routine repair, and calibration of company products and equipment. Provides direct technical support and serves as a primary customer contact for service-related issues, under close supervision. This position requires full-time presence at your assigned office(s)/worksite(s)/territory.
Requirements
- HS Diploma, GED, or equivalent experience required
- 1 to 2 years of related experience
Responsibilities
- Perform on-site installation, preventative maintenance, routine repairs, and calibration of wiring, cabling, and related equipment according to company procedures
- Serve as a point of contact for customers experiencing technical or service issues; may instruct customers in proper equipment use
- May assist lower level technicians
- Refer complex technical problems to higher-level personnel such as supervisors or field engineers
- Repair lenses and related broadcast and communication products for Canon dealers and customers, ensuring timely and professional service
- Provide technical support and training to dealers and support staff via telephone and on-site visits
- Supply information concerning parts, policies, and technical details; respond to inquiries to support knowledgeable sales and service teams
- Assist customers by offering parts information, technical advice, schematic drawings, and responding to general inquiries
- Receive and inspect incoming repair items; provide verbal or written cost estimates for repairs
- Maintain the service area by stocking inventory and cleaning supplies, filing service repair records, and keeping the workspace clean and productive
- Represent the company by providing accurate information, responding to customer inquiries, and troubleshooting product issues
- Typically reports to a Supervisor or Manager
Benefits
- Employee referral bonus
- Employee discounts
- Volunteer opportunities
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) Savings Plan
- Discretionary profit sharing
- Discretionary success sharing
- Educational assistance
- Recognition programs
- Vacation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
