Broadcast Technical Support Representative II

Canon Careers•Lyndhurst, NJ

3d•Onsite

About The Position

Canon U.S.A., Inc. in Lyndhurst, NJ is seeking a Broadcast Technical Support Representative II. This role performs semi-routine technical service customer support for Canon's broadcast and communication equipment and system products, including wiring and cabling. The representative provides on-site installation, preventative maintenance, routine repair, and calibration of company products and equipment according to established guidelines. This position serves as a primary customer contact for service-related issues under close supervision and requires full-time presence at the assigned office/worksite/territory.

Requirements

HS Diploma, GED, or equivalent experience required.
1 to 2 years of related experience.
Electrical repair experience is required.
Logical thinking possessing ability to learn and apply acquired knowledge.
Good technical and non-technical communication skills.
Demonstrates a willingness and is successful at working in a team environment.
Demonstrates a positive work attitude.
Strong communication skills.
Potential repetitive use of manual screw drivers.

Nice To Haves

Broadcast, Lens or Optics repair experience is a plus.

Responsibilities

Perform on-site installation, preventative maintenance, routine repairs, and calibration of wiring, cabling, and related equipment according to company procedures.
Serve as a point of contact for customers experiencing technical or service issues; may instruct customers in proper equipment use.
May assist lower level technicians.
Refer complex technical problems to higher-level personnel such as supervisors or field engineers.
Repair lenses and related broadcast and communication products for Canon dealers and customers, ensuring timely and professional service.
Provide technical support and training to dealers and support staff via telephone and on-site visits.
Supply information concerning parts, policies, and technical details; respond to inquiries to support knowledgeable sales and service teams.
Assist customers by offering parts information, technical advice, schematic drawings, and responding to general inquiries.
Receive and inspect incoming repair items; provide verbal or written cost estimates for repairs.
Maintain the service area by stocking inventory and cleaning supplies, filing service repair records, and keeping the workspace clean and productive.
Represent the company by providing accurate information, responding to customer inquiries, and troubleshooting product issues.