Technical Support Representative

TEKsystems • Scottsdale, AZ

1d • $25 - $27 • Hybrid

About The Position

Diagnose, troubleshoot, and resolve technical issues across a variety of products and software platforms. Develop and maintain subject matter expertise on all company products and solutions. Support customers through multiple communication channels (phone, email, chat, and/or ticketing systems). Identify, document, and report product bugs, trends, and recurring issues to internal stakeholders to support continuous improvement. Deliver a high standard of technical support and customer experience at every interaction.

Requirements

• Technical Support
• Troubleshooting
• Customer Support
• Customer Service
• Call Center Experience

Nice To Haves

• Law enforcement or public safety experience
• Networking fundamentals
• Strong customer service and communication skills
• High level of technical aptitude and comfort learning new technologies

Responsibilities

• Diagnose, troubleshoot, and resolve technical issues across a variety of products and software platforms
• Develop and maintain subject matter expertise on all company products and solutions
• Support customers through multiple communication channels (phone, email, chat, and/or ticketing systems)
• Identify, document, and report product bugs, trends, and recurring issues to internal stakeholders to support continuous improvement
• Deliver a high standard of technical support and customer experience at every interaction

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed