Technical Support Regional

Fronius•Oregon City, OR

8d•Hybrid

About The Position

The Technical Support Regional - Application Engineer works with welding equipment. This role utilizes advanced knowledge of Fronius equipment to support the sales process. The Technical Support Regional – Application Engineer is responsible for demonstrating the value of Fronius products and services to new and existing customers. This position requires frequent travel to customer sites, installation sites, and meetings.

Requirements

Possess a valid passport, or has the ability to obtain and pay for a valid passport
Regular travel
Must be willing and authorized to travel throughout the USA and Europe
Must have a valid driver’s license
1-4 years of experience in the field and/or Associates Degree in an appropriate area of specialty
Knowledge of Spanish and/or German a plus
Strong knowledge of MS Outlook, Excel, Word, Power Point
Ability to work independently and/or remotely
Candidate must be able to work with a team or alone as the need arises
Problem-solving skills
Ability to work on multiple projects
Demonstrated ability as a team contributor
Must comply with all safety and health standards established by Fronius USA, LLC and federal, state, or local requirements.
Ability to bend and reach, with repetitive motion.
Hearing, naturally or with aids.
Vision 20/20, with or without correction.
Physical demands of the job include standing, use of hands to manipulate objects, talking, hearing, looking, typing, walking, twisting, and bending,
Employees could be requested to lift, carry, reach above the shoulder, stoop, squat, kneel, and crouch.
Employees could be required to lift up to 50 pounds unassisted.
Employees will perform duties in an office environment and a field setting.
Employees will be occasionally exposed to tripping hazards.
The noise level in the work environment is usually low to medium.

Nice To Haves

Welding Engineering Technology B.S.

Responsibilities

Supports the Fronius Sales Representative and/or the sales process in the designing of system installation parameters for routine configuration and installation of Fronius product to clients and potential clients
Organizes and executes product tests at customer locations during the pre-serial/test phase as well as forwarding this knowledge to the national team.
Evaluates the client’s needs for upgrades or up-sells of current or new installations
Works independently with clients and prospective clients at their locations providing product guidance and support and addressing installation and product usability issues of routine to moderate complexity
Attends/facilitates presentations or develops proposals, conducts demonstrations, acting as the technical expert
Provides application advice for Fronius team members, end customers, distributors, and dealers
Performs welding system and software installations and integrations at client locations
Conducts test welds of client or prospective client prototypes and/or samples, documenting the results on the Fronius intranet
Programs, troubleshoots, and tests robotic control units
Conducts training events for colleagues, distributors, dealers, and end clients with a focus on new and repeat sales
Customizes training documents for new and existing clients
Provides technical support for the introduction of products/systems/processes onto the market
Forwards feedback about market, competition, and products to the national team
Participates in trade fairs and provides product and technical guidance and support at regional and national events
Provides email and telephone support for routine welding queries/problems
Leads and/or supports initiation of modifications and further developments of Fronius products
Facilitates and leads Feasibility Studies
All other duties as assigned by management