Technical Support Officer

Department of Industry•Orange, CA

4d•Hybrid

About The Position

As a Technical Support Officer, you'll be the friendly face and trusted expert people turn to when they need help navigating technology challenges. You'll provide technical support across a range of systems, devices and applications, helping people get back to work quickly and confidently. From troubleshooting incidents and resolving system issues to supporting bespoke software, business-critical hardware and digital workplace tools, you'll help keep our people connected and productive. No two days are the same, and you'll work closely with colleagues and customers to solve problems, improve experiences and support reliable digital services.

Requirements

A genuine commitment to helping people and delivering great customer experiences
The ability to stay calm, adaptable and solution-focused when priorities change
Strong communication skills and the confidence to explain technical information in a clear, easy-to-understand way
Experience investigating and resolving technology issues across devices, systems or applications
The ability to balance multiple requests while maintaining quality and attention to detail
A collaborative approach and willingness to share knowledge and support others
Curiosity and a desire to keep learning as technology and business needs evolve
A proactive mindset that focuses on solving problems and improving outcomes.
Experienced in the support of multiple Business Applications for example Office 365, and MS Teams
Experience supporting ICT hardware including laptops, desktops, monitors, cabling and mobile devices
LAN/WAN/Cloud support experience
Video conference and meeting room support experience
Advanced knowledge of Windows 11 operating systems support
Knowledge of ITIL Methodologies
Must be an Australian or New Zealand citizen or permanent resident or hold a valid Australian working Visa for the duration of the appointment.

Responsibilities

Provide technical support across a range of systems, devices and applications.
Troubleshoot incidents and resolve system issues.
Support bespoke software, business-critical hardware and digital workplace tools.
Keep people connected and productive.
Work closely with colleagues and customers to solve problems, improve experiences and support reliable digital services.