Technical Support Management (TSM) Specialist

One Federal Solution•Mobile, AL

5d•Onsite

About The Position

One Federal Solution (OFS) is seeking a Technical Support Management (TSM) Specialist to support the U.S. Coast Guard Offshore Patrol Cutter (OPC) Program Resident Office (PRO). This role will provide technical support, deficiency tracking, and records management support across shipbuilding, production, and trial activities in a fast-paced acquisition environment.

Requirements

Experience supporting technical records management, deficiency tracking, or production support systems
Experience working with databases, spreadsheets, trackers, and reporting systems
Strong analytical and organizational skills with the ability to manage large volumes of data and technical information
Ability to coordinate across engineering, QA, logistics, and production teams
Strong attention to detail and ability to work in fast-paced, high-visibility environments
Proficiency in Microsoft Office Suite, including Excel for tracking and reporting
Must be able to obtain and maintain a Secret clearance
Must be eligible for CAC access and pass DHS suitability/background investigation

Nice To Haves

Experience supporting shipbuilding, manufacturing, production, or technical program environments preferred
Familiarity with Government TSM systems and ETC tools preferred
Active Secret clearance strongly preferred

Responsibilities

Provide Technical Support Management (TSM) system support for deficiency tracking and production activities associated with OPC construction and testing
Manage and track deficiency records, electronic trial cards, and corrective action documentation across shipbuilding and production environments
Support database management, reporting systems, and production tracking tools to ensure accurate and timely status updates
Coordinate with Government personnel, shipbuilder teams, engineering, QA, and logistics stakeholders during dock trials, builder’s trials, acceptance trials, and related production events
Maintain tracking systems, spreadsheets, and reporting tools to monitor deficiency status, production progress, and corrective actions
Prepare reports, summaries, and status updates to support program leadership and decision-making
Support action item tracking, issue resolution, and documentation of technical deficiencies and production challenges
Assist in identifying trends, recurring issues, and opportunities for process improvement within production and deficiency tracking systems
Support surge activities during ship trials and periods of high operational tempo
Ensure documentation accuracy, completeness, and compliance with program requirements and Government standards