Technical Support Lead

Accenture Federal Services • Columbia, SC

4d • Onsite

About The Position

At Accenture Federal Services, our purpose is to help the US federal government make the nation stronger and safer, and to improve people's lives. Our 13,000+ employees are united by a shared goal: to harness the full potential of technology and innovation for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within the global Accenture network. We are recognized as a Glassdoor Top 100 Best Place to Work, offering a supportive and nurturing community where you can feel a sense of belonging and are empowered to grow, learn, and thrive through hands-on experience, certifications, and industry training. Join us to drive meaningful, lasting change that advances missions and propels the government forward! Accenture Federal Services is looking for a Technical Support Lead to join our team and support our client in the Columbia, MD area. As an IT Operations specialist, you will be responsible for managing and securing complex IT environments, ensuring the smooth operation of Linux systems and cloud-based infrastructures.

Requirements

• 3 years of experience in general IT, cybersecurity, CNO software or security research
• 3 years of experience managing Linux Systems
• Experience with networking (e.g.: TCP/IP, virtualization, cloud/data center architecture)
• Experience with automation and scripting tools (e.g.: PowerShell, Ansible Playbooks, Terraform, AWS CloudFormation, BASH, etc.)
• Experience with Service desk tools (e.g.: JIRA, Redmine, ServiceNow, etc.)
• Experience with knowledge management system (e.g.: Confluence, GitLab, etc.)
• DoD 8570 IAT Level II Certification or Higher
• Must have an active TS/SCI level clearance and a willingness to sit for a polygraph

Nice To Haves

• Experience with DevOps pipeline tools (e.g.: Jenkins, Git, Docker, etc.)
• Experience working in cloud environments
• Experience with NIST Risk Management Framework Processes
• Ability to adapt to evolving technologies, proactively identify vulnerabilities, and implement solutions that align with organizational objectives

Responsibilities

• Implementing and maintaining robust cyber security measures, including the deployment and monitoring of network-based Intrusion Detection and Prevention Systems
• Hands-on work with virtualization technologies and the architecture of both cloud and data center environments
• Managing and optimizing resources across platforms like Amazon Web Services and Microsoft Azure
• Streamline processes and enhance system reliability
• Integrate security and operational best practices into continuous deployment workflows
• Ensuring compliance and risk mitigation across all IT operations

Benefits

• Hands-on experience
• Certifications
• Industry training
• Reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia
• Wide variety of benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed