Lead Technical Support Specialist

GE Vernova•Longmont, CO

4d•Remote

About The Position

The Lead Technical Support Specialist delivers high-level, engineering-grade support to GE Vernova’s global customers within the Software & Controls Solutions (SCS) business. As a primary technical expert for our Remote Diagnostic Services (RDS) team, you will be providing contractual technical support for both our RDS & Tech Support (TSA) contracts. You are at the forefront of our mission: providing rapid, high-impact technical intervention to keep our global fleet operational. By leveraging our Remote Services Gateway (RSG), you will provide the immediate, real-time troubleshooting and operational guidance that defines our 24/7 service commitment. This role acts as a critical technical bridge between our end-customers and internal cross-functional teams, combining deep expertise in power generation control systems—specifically MKVIe, EX2100, and LS2100—with an unwavering focus on diagnostic urgency and service delivery.

Requirements

Bachelor’s Degree in Electrical Engineering, Controls Engineering, Automation, or a related technical discipline from an accredited institution.
Minimum of 5 years of professional experience in power generation control systems.
Hands-on experience with GE Vernova MKVIe Controls, Excitation systems (EX2100e/EX2100), and static starter systems (LS2100e/LS2100).
Proven experience troubleshooting complex control system issues in remote support environments.
Ability to participate in a global coverage rotation to support 24/7 service delivery commitments.

Nice To Haves

Background in heavy-duty gas & steam operations, HMI, networking, and generator protection.
Proficiency in leveraging diagnostic tools and secure remote connectivity (e.g., RSG) to resolve issues without physical presence.
Demonstrated success in identifying process gaps and implementing technical Work Instructions (WIs) or diagnostic improvements.
Experience working within a global matrix organization; ability to partner across M&D, Engineering, and Commercial functions.
Self-motivated and capable of managing multiple high-priority cases while remaining flexible to shifting operational demands.
Familiarity with industrial communication protocols (Modbus, OPC, TCP/IP) and cybersecurity standards.

Responsibilities

Provide advanced diagnostics for GE Vernova Control Systems (MKVIe, EX2100e/EX2100, and LS2100e/LS2100) via secure remote connectivity.
Leverage the Remote Service Gateway (RSG) to analyze live HMI data and drive high-complexity issues to rapid resolution for both RDS and TSA contracts.
Serve as a trusted technical interface for global customers and regional teams, maintaining professional communication and delivering clear operational guidance during high-urgency events.
Take personal ownership of individual case metrics and KPIs, ensuring your technical output consistently aligns with our global 24/7 responsiveness standards.
Own and refine technical documentation (Work Instructions) while proactively identifying and implementing Lean improvement to increase remote resolution velocity.
Act as a technical resource for the team by facilitating knowledge-sharing, providing peer-to-peer coaching to elevate collective expertise.
Serve as a technical conduit between RDS and adjacent functions (M&D, Engineering, Commercial).

Benefits

medical, dental, vision, and prescription drug coverage
access to Health Coach from GE Vernova, a 24/7 nurse-based resource
access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
access to Fidelity resources and financial planning consultants
tuition assistance
adoption assistance
paid parental leave
disability benefits
life insurance
12 paid holidays
permissive time off