Technical Support / Installation Representative

Motorola Solutions • Manchester, NH

1d • Hybrid

About The Position

As a Field Services Project Manager, you will play a key role within EXACOM’s Field and Support team, managing both large and small customer projects from initial order through final handoff to long‑term support. This role requires strong project leadership, hands‑on technical skills, and the ability to work directly with customers both remotely and onsite. You will ensure projects are completed efficiently, accurately, and to the highest standard of customer satisfaction. This position reports to the Manager of Customer Support.

Requirements

• 2+ years of relevant technical experience
• Strong customer relationship and communication skills
• Solid understanding of IP networking and Windows based systems
• Technical knowledge of Microsoft Server 2019/2022 and SQL Server
• Working understanding of general telephony and communication equipment
• Clean background check and valid driver’s license
• Ability to lift up to 65 lbs required
• 2+ years of technical support / installation experience with a solid understanding of IP networking and Windows based systems, Microsoft Server 2019/2022 and SQL Server
• Legal authorization to work in the U.S. indefinitely is required.
• Employer work permit sponsorship is not available for this position.

Nice To Haves

• Experience with public safety communications
• Technical skills related to radio or telephone communication systems
• Background in technical support or field engineering

Responsibilities

• Travel to customer sites as needed to support project installations
• Collaborate remotely with customers to plan and define project details
• Effectively plan, track, manage, and close multiple projects simultaneously
• Provide customer training on EXACOM applications
• Perform telecommunications wiring, hardware setup, and systems deployment

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees