Technical Support Engineer ID54393

AgileEngine • Downey, CA

33d

About The Position

As a Technical Support Engineer, you will be the first point of contact for customers, resolving product and technical issues while ensuring a smooth trial and ongoing experience. You’ll support deployments, manage server environments, and troubleshoot software and configuration challenges across Windows and Linux systems. This role offers hands-on exposure to networking, web technologies, and database management, empowering you to drive operational excellence while collaborating with customers and internal teams.

Requirements

• Minimum 2 years of experience in a technical support role
• Excellent written and verbal English communication skills
• Hands-on experience managing both Windows and Linux servers
• Strong understanding of networking and web technologies
• Self-motivated and driven by performance metrics to achieve individual and team targets
• Availability for rotating schedules to support customers 24/5

Nice To Haves

• Degree in Computer Science or a related technical field
• Knowledge of SQL or database administration
• Understanding of the software testing lifecycle and development processes
• Proven track record of exploring new tools and troubleshooting complex software stacks

Responsibilities

• Resolve product-related and technical queries via email and screen sharing sessions
• Investigate and troubleshoot software defects, configuration issues, and environmental bottlenecks
• Act as a technical advisor for new customers during their product evaluation phase to ensure a successful trial experience
• Support customers with the remote installation, updates, and maintenance of TestRail Server instances
• Assist users in navigating complex setups involving various server environments and web technologies

Benefits

• Professional growth: Mentorship, TechTalks, and personalized growth roadmaps.
• Competitive compensation: USD-based pay with education, fitness, and team activity budgets.
• Exciting projects: Modern solutions with Fortune 500 and top product companies.
• Flextime: Flexible schedule with remote and office options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed