Technical Support Engineer

Wise•Austin, TX

7d•Onsite

About The Position

Wise is a global technology company building the best way to move and manage the world’s money. Technical Support Engineers ensure that our Wise Platform enterprise partners get a rapid, highly effective response when issues arise. Whether it is answering complex questions about the behavior of an API or acting as the first responder for a major system incident, you are the technical anchor for our partners. We are looking for a Technical Support Engineer to join our Integration Success Team and scale our servicing capabilities for the Wise Platform in North America. You will be part of a global, 24/5 team—spanning Austin, Tallinn, and Singapore—dedicated to maintaining the highest quality and reliability for our partners’ technical integrations.

Requirements

4+ years of experience in a Technical Support Engineering role within a complex, enterprise-level environment.
Highly confident in testing and debugging REST APIs, interpreting logs, and querying databases.
Comfortable and articulate when supporting enterprise clients via email, chat, and live phone/video calls.
Experience handling high-severity incidents, managing multiple priorities, and setting clear expectations with stakeholders during outages.
Must be legally authorized to work in the United States. Wise cannot provide future visa sponsorship (e.g., H-1B, Green Card) for this position.

Nice To Haves

Basic knowledge of programming languages like Python or JavaScript is a strong plus.

Responsibilities

Multi-Channel Troubleshooting: Support our enterprise API customers across email, chat, phone, and video conferencing, jumping in to resolve critical issues in real-time.
Technical Deep-Diving: Develop a deep expertise in Wise API and SWIFT products. You will independently test and debug REST APIs, interpret system logs, and query databases to trace issues back to their source.
Incident Response: Act as the calm, decisive first responder during major technical incidents, navigating high-severity escalations while coordinating with global engineering and commercial teams.
Knowledge Sharing: Capture trends in partner issues and feed this data back to our product and engineering teams to drive proactive platform improvements.
Cross-Functional Collaboration: Work alongside global teams to ensure Wise Platform partners have a seamless integration experience and industry-leading assistance.