Technical Support Engineer

C1

1d • $120,000 - $140,000 • Remote

About The Position

C1 is the control plane for the agentic enterprise, empowering companies to adopt AI fearlessly. Our platform secures human and non-human identities, automates access, and accelerates AI adoption. With C1, the fastest path to AI adoption at scale is the governed path—giving organizations visibility and control without sacrificing security or slowing innovation. Companies such as Ramp, Zscaler, Instacart, and Brex trust C1 to power their agentic transformation.
We are PUMPED to expand the technical support team! Looking for someone with a technical SaaS background that thrives on getting in front of customers - whether that's managing the support queue, project managing complex issue resolutions, or hoping on a call to solve issues that arise.

Requirements

• 3+ years in a technical support, solutions engineering, or DevOps role with a focus on IAM, IT, Security space
• Open to working the East Coast hours
• Hands-on experience with HTTP APIs (REST, OAuth), authentication protocols, and connector/integration development
• Solid knowledge of Docker and Kubernetes, especially for troubleshooting containerized applications
• Comfort working with on-prem infrastructure/hybrid cloud deployments
• Clear, empathetic communicator with a knack for distilling complex problems and guiding customers to solutions

Nice To Haves

• Strong familiarity with AWS IAM, policies, roles, and identity federation setups or IaC tools
• Experience with Microsoft Entra ID/Azure AD and Active Directory administration and integrations
• Scripting or light development experience (e.g., Python, Bash, Go, etc.)

Responsibilities

• Develop a deep understanding of the technical side of our products to provide guidance and support to customers. Including staying updated on new features and best practices.
• Act as a point of contact for technical support, helping customers troubleshoot issues, and escalate technical concerns to the right internal team. Quick turnaround on response [under <1 hour is our response time goal] and project managing the fixes with internal teams is a big one!
• Thrive on working through daily complex problems that may come up, supporting each other and working as a team.
• Conduct training sessions for customers to ensure they understand how to use the platform effectively, especially when it comes to more robust features. This may involve creating and delivering training materials or hands-on workshops.
• Help the team find opportunities to automate internal and external customer tasks, lead the charge in making that change management smooth and efficient.
• Gather customer feedback on the product, services, and overall experience. Use this feedback to inform product improvements and advocate for customer needs within the organization.
• Utilize data and analytics to assess customer usage patterns, identify potential issues, and offer data-driven insights to help customers maximize the value of our solutions.
• Collaborate with internal teams to align on customer needs and ensure issues are resolved quickly according to prioritization methods.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed