Technical Support Engineer

Baker Hughes•Houston, TX

5d•Hybrid

About The Position

Brush Power Generation is searching for an experienced Technical Support Engineer to work alongside our Engineering and Service staff to oversee the inspection, testing, troubleshooting, and commissioning of BRUSH Voltage Regulation Systems (AVRs) in power generation, industrial, or marine applications. The Technical Support Engineer will be responsible for all aspects of contract set up, maintenance & troubleshooting, system calibration, technical support & documentation including warranty investigations. There will also be a need to support the commercial division to support detailed technical AVR fit and solution discussions when required.

Requirements

Have a degree in Electrical Engineering, Electronic Engineering, or a related technical discipline, or equivalent industry experience
Demonstrate proven experience in a customer-facing or supplier-facing technical role
Have hands-on experience working with generator excitation systems, AVR systems, or power generation equipment
Possess strong knowledge of generator controls, excitation systems, and AVR maintenance practices
Be familiar with generator OEM technologies such as BRUSH, GE, Basler, DEIF, Woodward, or equivalent systems
Demonstrate strong time management and multitasking capabilities within a project-driven environment
Be capable of lifting equipment and performing field-based technical activities when required
Possess strong communication skills and the ability to work independently or within small teams
Be willing to travel to customer sites as business needs require
Demonstrate strong troubleshooting, problem-solving, and decision-making abilities
Strong understanding of three-phase electrical systems, power electronics, SCRs, and control loop principles
Knowledge of Self-Excited (Shunt), Auxiliary Winding, and Permanent Magnet Generator (PMG) excitation systems
Proficiency with both Analog AVR and Digital AVR technologies
Ability to configure and support protection functions including under-frequency, over-voltage, and under-voltage protection
Understanding of generator build-up characteristics and field flashing requirements
Familiarity with key electrical and electronic components including: Thyristors (SCRs), Diodes, Potential Transformers (PTs), Potentiometers, Capacitors, Voltage sensing and control circuits
Experience using diagnostic and testing equipment including: Oscilloscopes, Multimeters, Insulation testers, Waveform analyzers, OEM configuration and diagnostic software

Responsibilities

Performing contract-specific AVR software configuration, commissioning, testing, and validation activities prior to system deployment
Supporting field engineering activities, including installation, startup, commissioning, and customer acceptance testing
Conducting routine and outage-related maintenance activities to ensure reliable system operation
Diagnosing and resolving complex electrical and control system issues using advanced diagnostic tools and methodologies
Performing inspections to identify wear, corrosion, loose connections, damaged wiring, and component degradation
Implementing preventive maintenance programs to improve reliability and reduce equipment downtime
Calibrating AVR systems to ensure proper voltage regulation and optimal equipment performance
Providing technical support to customers and internal teams, including fault analysis, troubleshooting guidance, and technical recommendations
Preparing technical reports covering testing, maintenance activities, system performance, and warranty investigations
Ensuring compliance with safety standards and procedures when working with high-voltage equipment and industrial environments
Managing projects from concept through commissioning, including planning, scheduling, supplier coordination, and technical oversight
Acting as a technical liaison with suppliers, customers, and warranty teams to support issue resolution and continuous improvement
Supporting commercial teams with technical evaluations, AVR fit assessments, and solution development discussions

Benefits

Working flexible hours – flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Contemporary work-life balance policies and wellbeing activities
Comprehensive private medical care options
Safety net of life insurance and disability programs
Tailored financial programs
Additional elected or voluntary benefits
Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k)
Choice of coverage options that best suit your needs
Comprehensive and competitive benefits package
Additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies