Technical Support Engineering Perf

Microsoft • In, IN

6d

About The Position

Microsoft Customer and Partner Solutions-Core (MCAPS) accelerates customer outcomes and business growth by bringing product, engineering, marketing, sales, customer success, and partners together around customer needs. The Customer Service & Support (CSS) organization builds trust by delivering a seamless support experience, using Microsoft AI technology to help customers and partners resolve issues quickly and securely and prevent future problems.

As a Technical Support Engineer, you will own, troubleshoot, investigate, and resolve customers’ technical issues. The role offers opportunities to develop problem-solving, collaboration, research, and technical skills while contributing to customer success and Microsoft product improvements.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field and at least 1 year of technical support, technical consulting, or information technology experience; or at least 3 years of such experience; or equivalent experience.
• Fluent in English reading, writing, and speaking.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Responsibilities

• Own, investigate, troubleshoot, and solve customer technical issues.
• Collaborate within and across teams, using troubleshooting tools and practices.
• Lead or participate in communities with peer delivery roles and share knowledge where appropriate.
• Develop technical and professional proficiency through training and readiness activities to resolve customer issues.
• Identify potential product defects and escalate them appropriately to contribute to Microsoft product improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level