Engineering Technical Support

Laitram•New Orleans, LA

About The Position

Intralox L.L.C. is seeking a Technical Support Specialist to join the Technical Support Group and support its Conditioning Platform. The role provides technical assistance and customer service to Intralox customers, application engineers, customer service staff, and account managers. Support is delivered remotely by phone, written correspondence, and web conferencing. The position also involves product recommendations, conveyor system evaluation and design analysis, engineering analysis using proprietary software, technical training, and customer relationship development. Moderate travel for training purposes is required.

Requirements

Bachelor of Science degree in Mechanical or Industrial Engineering, or at least 3 years of experience in industrial sales/support or an industrial equipment specification role.
Strong mechanical aptitude and ability to conceptualize and articulate mechanical concepts.
Excellent verbal and written communication skills.
Computer proficiency, including demonstrated experience with MS Office (Excel and PowerPoint) and CAD.
Fluent in English.

Nice To Haves

Experience developing programs and writing code.
Spanish language ability.

Responsibilities

Provide remote technical assistance to Conditioning Platform Application Engineers, Customer Service, Account Managers, and customers by phone, written correspondence, and/or web conferencing.
Make industry-specific product recommendations.
Troubleshoot and correct problems with installations or applications remotely.
Conduct technical evaluations of conveying systems.
Analyze conveyor designs and make recommendations.
Run engineering analyses using proprietary software.
Provide technical training.
Use telephone sales and support skills to create customer interest and offer value-added products and services.
Build and expand customer relationships and help ensure replacement and increased business.
Travel moderately for training purposes.