Technical Support Engineer - Semiconductor Metrology

KLA•Boise, ID

1d•$35 - $59•Onsite

About The Position

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us. The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. The focus is on customer education and problem resolution. Provide solutions to problems of defined scope. Solves moderate to complex problems. Works in complex area with general supervision and support. Perform routine problem diagnosis and problem resolution for characterization, demos, or field projects. Able to present in a variety of formal presentation settings; is effective both inside and outside the organization on both cool data and hot/controversial topics, command attentions and can manage group process during the presentation; can change tactics in midstream when some things is not working. Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect. Strong communication skills especially technical writing skills in English. Able to learn new technical skills, knowledge quickly, especially when facing a new problem, open to change, analyze both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Requirements

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years;OR equivalent work related experience

Responsibilities

Document technical work and create best known methods (BKMs) on released products.
Driving field adoption of Knowledge Management systems (SP KP)
Perform routine problem diagnosis and problem resolution for characterization, demos, or field projects.
Participate on service alert calls with field service engineers to help evaluate and resolve tool issues.
Assist senior with data and report preparation
Upon reaching L3 product certification, assist CSE in the field during CM activities as OJT.
Lead small projects and provide support during H2H, Eval, beta testing, and gap analysis.
Contribute to service alert plan (POA) development.
Use Product knowledge systems in the development of POAs.
Document any improvements need to knowledge data or systems.
Perform CSE assist with phone support or E-mail response as follow the sun coverage requirement.
Respond and own L1 to L3 Escalation support with plan of action and on-site support.
Assist in Field request for planned backfill to address business needs