Technical Support Engineer

Komodor•New York, NY

14h

About The Position

As a proactive technical Support Engineer, your primary responsibility will be to provide exceptional support and solutions to our customers and internal technical teams, ensuring their success and satisfaction with our platform. You will understand the ins and outs of Komodor, troubleshooting issues, and providing technical guidance. The ideal candidate will have a technical background, strong problem-solving skills, and an unwavering commitment to customer success.

Requirements

3+ years of experience as a Support Engineer/Technical Support in a software or SaaS company - ideally in a start-up environment.
BS in Computer Science, Engineering or equivalent experience in software and/or a technologically relevant field
Familiarity with the DevOps world - Must.
Experience with Kubernetes - Must
Experience with customer support platforms (e.g. ZenDesk, Service Desk, Freshdesk etc)
Excellent analytical skills, passion for pinning down technical issues, and solving problems
Independant, dynamic, with high energy and a passion for customer success.
Enjoy a fast-paced startup environment
Native/fluent level English (both written and spoken).

Responsibilities

Researching issues and identifying potential solutions while providing prompt and accurate feedback to customers and internal stakeholders.
Understanding how things work under the hood and providing possible solutions.
Prioritize and manage multiple issues from customers on our products and platform, simultaneously
Communicate internal stakeholders and ensure that they are well informed of the progress and plan
Create and maintain technical documentation to improve our support process and assist our customers