Technical Support Engineer
About The Position
We seek expert technical support engineers with demonstrable ability to fix issues and analytical skills, good customer relationship skills, and the ability to make things work. You will work as part of a team of around 10-12 support engineers. This team responds to customer issues and partners with other teams to address sophisticated issues, special technical projects, and action plans. This role is customer-facing, and your work will impact operations at any one of the 300 casinos connected through the Oasis network. What You'll Do Day-to-day responsibilities include working with customers, ATI team members, and other technical collaborators to work through issues with all Oasis software modules. Responsible for maintaining case documentation, supporting others with relevant information, and working directly with customers to identify and resolve problems that cause casino downtime accurately. You will collaborate with customers -- usually IT, marketing, or slot audit managers. In addition, our team works closely with the implementation teams, customer success teams, development, and sometimes sales. Our overall goal as a support team is to build customer success with the Oasis system products and for Aristocrat as a whole by providing in-depth technical support to further customer goals and projects. Other duties as assigned What We're Looking For 4-year degree or relevant technical experience for all levels 3 years of technical work in any field, including some SQL, corporate networking, or virtual environment support, gaming experience a plus, but not required SQL or Enterprise networking or VM, MSSQL Server 2012 and higher, CISCO, Netgear, HP switches and routers, VMWare, HyperV, or cloud-based virtual environments (AWS, Azure, in-house clouds) Ability to problem-solve and fix issues while under pressure. Company Summary Aristocrat Interactive Aristocrat Interactive is Aristocrat Leisure Limited’s ( ASX:ALL ) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses ( Anaxi , NeoGames , Aspire Global, BtoBet , and Pariplay) came together. The business is an industry leader in content and technology solutions for online RMG, with a full- service offering that includes content, proprietary technology platforms and a range of value added services across iLottery , iGaming and Online Sports Betting (OSB). About Aristocrat social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play . Our Values All about the Player Talent Unleashed Collective Brilliance Good Business Good Citizen
Requirements
- 4-year degree or relevant technical experience for all levels
- 3 years of technical work in any field, including some SQL, corporate networking, or virtual environment support, gaming experience a plus, but not required
- SQL or Enterprise networking or VM, MSSQL Server 2012 and higher, CISCO, Netgear, HP switches and routers, VMWare, HyperV, or cloud-based virtual environments (AWS, Azure, in-house clouds)
- Ability to problem-solve and fix issues while under pressure.
Nice To Haves
- gaming experience a plus, but not required
Responsibilities
- working with customers, ATI team members, and other technical collaborators to work through issues with all Oasis software modules
- Responsible for maintaining case documentation, supporting others with relevant information, and working directly with customers to identify and resolve problems that cause casino downtime accurately
- collaborate with customers -- usually IT, marketing, or slot audit managers
- providing in-depth technical support to further customer goals and projects
- Other duties as assigned
Benefits
- health, dental, and vision insurance
- paid time off
- 401(k) plan with employer matching
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
